Support Center
Welcome to the Luna Home Support Center. We're here to help you get the most out of your smart security system with clear answers and practical solutions. Browse the sections below to find quick fixes, setup guidance, and tips for your Luna products and services.
How can we help?
Search support articles, FAQs, and troubleshooting guides.
Each camera is designed for specific needs – some offer indoor or outdoor placement, 360° pan and tilt, spotlight features, or magnetic mounts. Check our lineup to see what fits your needs.
Luna cameras require Wi-Fi to stream video, receive alerts, and store footage in the cloud. Without Wi-Fi, functionality is limited. All models currently support 2.4 GHz Wifi
Luna cameras use AI to detect motion and can distinguish between people, pets, and vehicles (with a subscription). You’ll receive descriptive alerts that tell you exactly what Luna is seeing.
Yes! Luna offers both indoor and outdoor cameras as well as hybrid models.
Some models, like the Luna Snap Cam are rated IP65 for weather resistance and can handle rain, snow, and dust.
Simply plug in your camera, download and set up the Luna app, and scan the QR code on your device. Follow the step-by-step instructions in the app to connect it to Wi-Fi.
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I absolutely love this camera!! I work all the time and being able to see my mom is okay during day takes a lot of worry from me. I’m gonna be ordering 3 more.
Cathy