Legal Information

Who we are

Our website address is: https://lunahome.com/.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Refund Policy

Refund after purchase. . If, for any reason, you decide you want to return or cancel any Product(s) and/or Services you purchased from Luna for a full refund, including a refund of all Membership Fees and/or Activation Fees, if any, and fees for Services that Luna has provided to you, you must notify us no later than sixty (60) days following your date of purchase (the “Refund Period”) and also ship the Product(s) you want to return to us no later than the Refund Period. To initiate any return, you must obtain an Equipment Return Authorization from by emailing us at support@lunahome.com. After you have provided the required information to Luna customer support, you will receive an email from Luna with the return instructions you must follow to receive your refund. In your return shipment, you must include the Equipment Return List provided with the email which lists the products you are authorized to return.

You must return all Products on that list AND any and all Products you received at your time of purchase as promotional Products (“Promotional Products”), if any, to Luna. To receive a full refund for any Product(s) you wish to return, you must ship your Product(s), all Promotional Products and any other materials, provided to you with the Product(s) prior to the expiration of the Refund Period. Upon receipt of all required returned Product(s) and materials, including Promotional Products, if any, Luna will refund to you the actual price you paid for the Product(s) or credit the unpaid balance owed for the Product(s), if applicable. You will not receive a refund or credit for any missing or damaged Product(s) or Promotional Products or for any Product(s) shipped after the Refund Period deadline. If you do not have free shipping on your account and use the prepaid shipping label included with the return instructions, the cost of shipping your return may be deducted from any refund due you. Luna will process the refund owed to you as soon as possible but in no event more than 30 days from the date of receipt by Luna of the returned Product(s).
Additional requirements for receiving refunds or avoiding charges for an unpaid balance owed for Product(s) received. To receive a refund or avoid being charged by Luna for the unpaid balance owed for Product(s) you have received in accordance with the terms listed above, ensure that the Product(s) you are returning within the 60-day Refund Period are repackaged with all the cords, adaptors, components, and documentation that were included when you received the Product(s). Unless a Product is faulty or not as described, you will be responsible for all shipping costs associated with returning the Product(s) to Luna (unless you have free shipping on your account). If you purchase a Bundle (multiple Products sold together at a discount), Luna will not provide a refund if you return only part of the Bundle, and you must return all of the Products sold together in that Bundle in order to receive any refund or avoid being charged by Luna for the unpaid balance owed for equipment you have received. Luna may reduce the amount of your refund, or charge you the appropriate amount if you have not previously paid for your equipment in full, to reflect any reduction in value of the Product, as determined by Luna in its sole reasonable discretion, caused by your failure to protect the Product(s) from damage, uninstallation of the Product(s) and/or handling or damage during return shipping due to your packaging of the Products.

14. Product Exchanges. If you received the wrong Product, please reach out to Luna at support@lunahome.com within thirty (30) days of purchasing your order. We will review your order to find the issue and send to you the correct Product at no additional cost. We will also cover the shipping cost if we ask you to send back the incorrect Product to us. If return is requested, you must ship the incorrect Product to Luna within fourteen (14) days of receiving the email from Luna with instructions how to return the Product or you will be charged the cost of the Product.

15. Limited Warranty for Defective or Faulty Products. If any Product you receive in your order from Luna is faulty or defective or becomes faulty or defective within twelve (12) months of your purchase date of the Product (the “Limited Warranty Period”), then after receiving notification from you via email at support@lunahome.com, Luna will mail a replacement Product to you at no additional cost to you. Luna will also send you an email with return instructions and a prepaid shipping label to return the defective or faulty Product(s). In the event you fail to ship the defective or faulty Product(s) to Luna within 14 days of receiving the email with the return instructions, Luna may charge you for the full cost normally charged by Luna for the unreturned Product(s). Any amount due will be charged to your credit/debit card on file by the next bill date that is/was used for your Service Plan. If you obtain a subscription to a Service Plan that has a lifetime limited warranty at any time within the Limited Warranty Period, you shall have a lifetime limited warranty (the “Lifetime Limited Warranty”) on all Equipment from Luna for the entire period you maintain your subscription to such Service Plan after the Limited Warranty Period. However, if you cancel your subscription to a Service Plan with a Lifetime Limited Warranty any time after the Limited Warranty Period, then upon such cancellation the Lifetime Warranty on Cove’s Products shall immediately expire.

Luna may use reconditioned parts or components in providing replacement parts or components to you under the Limited Warranty, but Luna shall warrant any replacement parts or components provided to you only for the remainder of the applicable Limited Warranty Period or Lifetime Limited Warranty. If, after the Limited Warranty Period or expiration of the Lifetime Warranty, as explained above, any Product becomes defective or faulty, Luna will replace the defective or faulty Product(s) with new Product(s) at Luna’s then-current prices for such Product(s) plus any applicable taxes and the cost of shipping the Product(s) to you (if you do not have free shipping on your account). Notwithstanding the preceding, Luna shall have no obligation during the Lifetime Limited Warranty, if applicable, or Limited Warranty Period, or thereafter to replace batteries or any part of the Products that is rendered defective due to acts of God, any casualty, vandalism, fire, lightning, flood, water, intrusion, electrical surges, your negligence, alterations or attempted unauthorized repair service not performed by Luna, misuse, tampering, abuse, accidents, improper installation of the System or any part or component of the Products that comprise the System by you that is not in accordance with instructions provided by Luna.

16. U.S. Sales Only. Purchases of Products and/or Services from Luna are, at present, available only in the United States. You agree not to use or attempt to use any Luna Product or Service from outside of the United States or for any illegal or unlawful purpose.